Examines opportunities and obstacles of a global competitive environment. Focuses on the efficient and effective deployment of capital, material, information, technology and human resources. Examines the relationship of operations to functional areas and topics such as capacity and inventory planning, technology, managing change and quality management. The course format includes: lectures, readings, case studies, problem solving, and class discussions.

The course objectives include:
1. Understanding the role of operations management in the overall business strategy of the firm.
2. Understanding the interdependence of the operating system with other key functional areas of the firm.
3. Identification and evaluation of the key factors and the interdependence of these factors in the design of effective operating systems.
4. Identification and evaluation of a range of tools appropriate for analysis of operating systems of the firm.
5. Identification and evaluation of comparative approaches to operations management in an international context.
6. Understanding of the application of operations management policies and techniques to the service sector as well as manufacturing firms.

Instructor: Jim Hamerly email, photo (filling in for Dr. Hassan Haft)

office and hours: Mon noon – 1 PM, 3-4 PM , Tues 1-3 PM, Weds 3-5 PM, Thurs 2-3 PM in Craven 2219 and by appointment.